For questions about a pilot, a technical issue, or anything else, contact us directly. We respond within one working day.
How to get support
Send questions or issues to contact@brightstate.ai. We typically respond within 4 business hours.
Phone
Call 07553 484887 for urgent issues or to speak with the team directly. Monday to Friday, 9am to 5pm GMT.
In-app support
Help and documentation are available directly within SentinelQX. Look for the support icon in the navigation bar.
Onboarding
Pilot clients receive a dedicated onboarding session with our team to walk through the setup and data requirements.
Common topics
Password resets, multi-factor authentication setup, user permissions
Connecting your finance system, data mapping, export formats
Understanding what SentinelQX flagged, reading the report, confidence levels
Audit logs, data protection controls, ISO framework questions
Performance problems, unexpected behaviour, error messages
Resources
Knowledge base
Guides, tutorials, and best practices available within SentinelQX
API documentation
Technical reference for developers integrating with SentinelQX
Release notes
Updates on new features, improvements, and fixes
Training sessions
Scheduled sessions for teams — contact us to arrange one