Our support team is here to help you get the most out of BrightState's AI governance platform.
How to Get Support
Email Support
Send detailed questions or issues to contact@brightstate.ai. We typically respond within 4 business hours.
Phone Support
Call 07553 484887 for urgent issues or to speak directly with our team during business hours (Monday–Friday, 9am–5pm GMT).
In-App Support
Access context-aware help and documentation directly within Sentinel QX. Look for the support icon in the navigation bar.
Onboarding Sessions
New clients receive dedicated onboarding sessions with our team to ensure smooth implementation and adoption.
Common Support Topics
Password resets, multi-factor authentication setup, user permissions
Connecting your housing management system, data mapping, sync schedules
Understanding model outputs, explainability reports, confidence scores
Audit logs, data protection controls, ISO framework alignment
Performance problems, unexpected behavior, error messages
Support SLA
4 hours
Initial Response Time
24 hours
Critical Issue Resolution
99.9%
Platform Uptime Target
Critical Issues: System unavailability, data integrity problems, security incidents
High Priority: Feature malfunctions affecting daily operations
Standard: General questions, feature requests, documentation clarifications
Resources
Knowledge Base
Comprehensive guides, tutorials, and best practices (available within Sentinel QX)
API Documentation
Technical reference for developers integrating with Sentinel QX
Release Notes
Stay updated on new features, improvements, and fixes
Training Sessions
Scheduled webinars and workshops for teams (contact us to schedule)
